Provide remote 2nd line support across a varied client base, working across Microsoft technologies, Citrix environments, and core infrastructure. Troubleshoot, administer, and support complex environments. Strong hands-on experience across Citrix is a key requirement.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
2nd Line Service Desk Engineers (MS & Citrix) x 2 - Leading MSP
Experienced in Microsoft and Citrix support?
Passionate about working in a busy MSP environment?
Prefer to work fully remote?
If you’re a 2nd Line Engineer with strong Citrix and Microsoft experience, this is a role where you’ll actually use it, not just escalate it.
We’re working with a growing Managed Service Provider supporting a range of professional services clients, currently looking to add a 2nd Line Service Desk Engineer to their fully remote support team.
This is an excellent opportunity for someone from an MSP background who wants to deepen their technical exposure across Microsoft, Citrix and infrastructure environments.
The Role
You’ll be providing remote 2nd line support across a varied client base, working across Microsoft technologies, Citrix environments, and core infrastructure.
This role goes beyond basic ticket handling, you’ll be involved in troubleshooting, administration, and supporting more complex environments, not just passing issues on.
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Core Tech Environment
- Microsoft 365 & Azure (essential)
- Active Directory, GPO, DNS/DHCP
- Windows Server & Windows 10/11 support
- Intune / Endpoint Management (Enterprise Mobility + Security)
- Virtualisation (VMware, Hyper-V)
- Networking (LAN, WAN, Wireless, Firewalls)
Citrix (Essential)
Strong hands-on experience across Citrix is a key requirement, including:
- Citrix MCS deployment and administration
- Application deployment and publishing
- Citrix Studio & Director
- Supporting and troubleshooting Citrix environments
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What They’re Looking For
- Experience within a Managed Service Provider (MSP) environment
- Strong troubleshooting and diagnostic capability
- Solid experience across Microsoft 365 and Azure
- Proven experience supporting Citrix environments (essential)
- Ability to manage and prioritise tickets in a fast-paced environment
- Strong documentation and communication skills
Why Apply
- Fully remote role with no travel required
- Exposure to a broad and technically varied client base
- Opportunity to build deeper expertise across Citrix and Microsoft technologies
- Supportive and growing technical team
I look forward to hearing from you.
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